New Customer: Taureau Lake Resort


Montreal, QC. — May 12th , 2015 — Hospitality property’s management team challenge is to track and improve the quality of service at every point of customer interaction, minimize asset expenses and control life span of assets. The tracNcare Asset & Guest Management System (TNC) will help you to meet this challenge by automating, monitoring and streamlining the numerous operational tasks needed. Taureau Lake Resort amongst others decided recently to take advantage of this powerful tool!

Taureau Lake Resort is a 4 star 150 room property located in a breathtaking natural setting on the shores of a majestic lake in the Regional Park of Lac Taureau. As a 4 star resort, the Auberge is one of Quebec’s most beautiful countrysides allowing you to take advantage of quality hotel and spa services.

With its unique and inspiring setting, the resort is a perfect piece of nature to combine business and wellness, an ideal place to set up events, business meetings, conventions or Christmas parties. Its all-equipped meeting rooms can accommodate up to 300 people. Fine gastronomy, exciting outdoor activities, spa amenities and attention to detail is what await your guests at this property.

“Our ultimate goal is to stand out from the competition with a personalized and efficient service and to anticipate customer expectations in order to meet them and even exceed them. We want to make our guests’ stay, a time of relaxation and enjoyment away from the daily frustrations in an exceptional setting where tranquility and nature coexist. To do so, tracNcare is clearly for us an incredible and valuable tool,” says Stephane Lord, Resort General Manager. David Perkins, President & CEO of Coral Springs, Fl. – based tracNcare, said the company’s Asset & Guest Management System offers an unmatched blend of flexibility and functionality because the Asset & Guest Management System truly has been… and continues to be, “customer engineered.”

IQware (tracNcare’s parent company) has spent the past fifteen years listening to, and following through on, hospitality properties managers’ needs as well as those of their unit owners and guest. In doing so, tracNcare has bridged the gap between running your day-to-day operations and meeting and exceeding your customers’ expectations.

Stephane Lord, Lake Taureau Resort General Manager said “This tool is the best way to make detailed and automated follow-ups on tasks in order to better meet the client’s expectations. Furthermore, this tool does not serve us only for our maintenance service but also for our housekeeping service!

TracNcare will be of great help in our commitment to enable our customers to rejuvenate themselves, relax and leave our resort with the feeling of having experienced a memorable stay.”

About Taureau Lake Resort
Offering direct access to Taureau Lake and a private beach area, Taureau Lake Resort is located in Saint-Michel-des-Saints. A hot tub, free Wi-Fi and complimentary parking are available on site. A private bathroom and a view are featured in each guestroom at Lake Taureau Resort. Guests have access to a barbecue, communal sauna and a terrace. A shared lounge area and a gift shop are also provided. The Taureau Lake Resort is less than 20 minutes’ drive from Taureau Lake Regional Park and 12 minutes’ drive from Saint Michel Golf Club.